[{"data":1,"prerenderedAt":85},["ShallowReactive",2],{"update-updates_en-2026-10-07-mensaje-en-frio":3},{"id":4,"title":5,"body":6,"date":73,"description":74,"extension":75,"meta":76,"navigation":77,"path":78,"rawbody":79,"seo":80,"stem":81,"tags":82,"__hash__":84},"updates_en\u002Fnovedades\u002F2026-10-07-mensaje-en-frio.md","Message a customer who has not written to you yet",{"type":7,"value":8,"toc":66},"minimark",[9,13,18,34,38,41],[10,11,12],"p",{},"On a customer page you can now tap \"Message\" even if they have never written to you: the empty conversation opens in the inbox and you write the message there.",[14,15,17],"h2",{"id":16},"what-changes","What changes",[19,20,21,25,28,31],"ul",{},[22,23,24],"li",{},"The button shows up when a channel is connected and the customer has what it needs: a valid phone number for WhatsApp, or a Telegram user who already wrote to the bot.",[22,26,27],{},"If the customer already has conversations, the most recent channel opens; with more than one channel you can choose.",[22,29,30],{},"With no usable channel, the button is hidden.",[22,32,33],{},"Instagram and web chat cannot start a conversation: they can only reply.",[14,35,37],{"id":36},"first-contact-from-the-customer-profile","First contact from the customer profile",[10,39,40],{},"“Message” opens an empty conversation when a connected channel has a routable recipient. Opening sends nothing. Telegram needs a user who has already messaged the bot; a phone number is not a bot recipient.",[19,42,43,50,56],{},[22,44,45,49],{},[46,47,48],"strong",{},"WhatsApp Cloud (official):"," free text requires a 24-hour window opened by an incoming customer message. Opening a conversation does not open that window. Outside it, an approved template is required; this button does not send templates.",[22,51,52,55],{},[46,53,54],{},"WAHooks (unofficial):"," allows first-contact text without the official window. The panel warns before opening: the number may be blocked; avoid unsolicited messages. New cold openings have a limit per project and UTC day (20 by default). Reopening the same conversation does not use quota; when the limit is reached, wait until the next day. This limit does not eliminate the risk of blocking.",[22,57,58,61,62,65],{},[46,59,60],{},"Instagram:"," cold opening is not implemented. ",[46,63,64],{},"Web chat:"," only replies to the visitor.",{"title":67,"searchDepth":68,"depth":69,"links":70},"",2,3,[71,72],{"id":16,"depth":68,"text":17},{"id":36,"depth":68,"text":37},"2026-10-07","The Message button on the customer page opens the conversation through a connected channel even if the customer never wrote.","md",{},true,"\u002Fnovedades\u002F2026-10-07-mensaje-en-frio","---\ndate: \"2026-10-07\"\ntitle: \"Message a customer who has not written to you yet\"\ndescription: \"The Message button on the customer page opens the conversation through a connected channel even if the customer never wrote.\"\ntags: [new]\n---\n\nOn a customer page you can now tap \"Message\" even if they have never written to you: the empty conversation opens in the inbox and you write the message there.\n\n## What changes\n\n- The button shows up when a channel is connected and the customer has what it needs: a valid phone number for WhatsApp, or a Telegram user who already wrote to the bot.\n- If the customer already has conversations, the most recent channel opens; with more than one channel you can choose.\n- With no usable channel, the button is hidden.\n- Instagram and web chat cannot start a conversation: they can only reply.\n\n## First contact from the customer profile\n\n“Message” opens an empty conversation when a connected channel has a routable recipient. Opening sends nothing. Telegram needs a user who has already messaged the bot; a phone number is not a bot recipient.\n\n- **WhatsApp Cloud (official):** free text requires a 24-hour window opened by an incoming customer message. Opening a conversation does not open that window. Outside it, an approved template is required; this button does not send templates.\n- **WAHooks (unofficial):** allows first-contact text without the official window. The panel warns before opening: the number may be blocked; avoid unsolicited messages. New cold openings have a limit per project and UTC day (20 by default). Reopening the same conversation does not use quota; when the limit is reached, wait until the next day. This limit does not eliminate the risk of blocking.\n- **Instagram:** cold opening is not implemented. **Web chat:** only replies to the visitor.\n",{"title":5,"description":74},"novedades\u002F2026-10-07-mensaje-en-frio",[83],"new","O1nW9BjwOSL83b249matgap2qe-i9eL0DmbWkGa91jQ",1791401695940]