[{"data":1,"prerenderedAt":95},["ShallowReactive",2],{"update-updates_en-2026-10-06-chat-mas-claro":3},{"id":4,"title":5,"body":6,"date":84,"description":85,"extension":86,"meta":87,"navigation":88,"path":89,"rawbody":90,"seo":91,"stem":92,"tags":93,"__hash__":94},"updates_en\u002Fnovedades\u002F2026-10-06-chat-mas-claro.md","A clearer chat: one confirmation and the right address",{"type":7,"value":8,"toc":77},"minimark",[9,13,18,35,39],[10,11,12],"p",{},"We fixed a bot bug and simplified the conversation for every kind of business and channel (WhatsApp, Telegram and the site chat).",[14,15,17],"h2",{"id":16},"fixed","Fixed",[19,20,21,29],"ul",{},[22,23,24,28],"li",{},[25,26,27],"strong",{},"The saved address is the one the customer typed."," Before, if a customer sent the same message twice or typed the address before choosing a time, the bot could take the text of a time slot (\"Tue 06\u002F10 at 2:00 PM…\") as the address and save it on the order and on the customer profile. Now an address is only accepted if it looks like one: a time, a date or a service name never does. If the customer types the address early, the bot remembers it and does not mistake it for a date.",[22,30,31,34],{},[25,32,33],{},"No repeated messages."," If the customer sends the same text twice in a row, the bot answers once and does not repeat actions.",[14,36,38],{"id":37},"improved","Improved",[19,40,41,47,53,59,65,71],{},[22,42,43,46],{},[25,44,45],{},"One confirmation per order."," A single summary with service, time, address and total that the customer confirms once with YES. No more three questions in a row (\"is the address right?\", \"shall I save it?\", \"confirm?\"). If the address is wrong, the customer types the right one instead of answering.",[22,48,49,52],{},[25,50,51],{},"A new address is saved automatically"," on the customer profile without overwriting existing ones, and the bot says so in one line (\"I saved this address for your next orders; tell me if you'd rather I didn't\"). If the customer says no, it is removed.",[22,54,55,58],{},[25,56,57],{},"Only name and price for window or queue services."," Duration (\"120 min\") shows only for scheduled services with a resource, where it helps the customer (a 45-minute consultation). The summary shows just the start time.",[22,60,61,64],{},[25,62,63],{},"Never \"free\" by mistake."," If the service has a price but the order total came out as zero, the bot says \"the team will confirm the total\" instead of \"free\" or \"Total: R$ 0.00\".",[22,66,67,70],{},[25,68,69],{},"Addresses without a map location."," If the customer types an address that cannot be placed on the map, the bot accepts it as typed. With the server geocoding key it tries to place it and shows the normalized address. In the panel, tasks and saved addresses without coordinates show a \"Not placed on the map\" (or \"Incomplete address\") notice with a one-click way to place them.",[22,72,73,76],{},[25,74,75],{},"Places and landmarks."," When the bot asks for the address, customers can answer with a place («Shopping Riosul», «City Hospital»). If they write something that doesn't look like an address, the bot asks once more; if they insist, it takes it as written and shows it in the summary. The total in the summary is the same amount that is later charged.",{"title":78,"searchDepth":79,"depth":80,"links":81},"",2,3,[82,83],{"id":16,"depth":79,"text":17},{"id":37,"depth":79,"text":38},"2026-10-06","The booking bot saves the address the customer typed, shows everything in a single summary and stops showing durations that do not help.","md",{},true,"\u002Fnovedades\u002F2026-10-06-chat-mas-claro","---\ndate: \"2026-10-06\"\ntitle: \"A clearer chat: one confirmation and the right address\"\ndescription: \"The booking bot saves the address the customer typed, shows everything in a single summary and stops showing durations that do not help.\"\ntags: [improved, fixed]\n---\n\nWe fixed a bot bug and simplified the conversation for every kind of business and channel (WhatsApp, Telegram and the site chat).\n\n## Fixed\n\n- **The saved address is the one the customer typed.** Before, if a customer sent the same message twice or typed the address before choosing a time, the bot could take the text of a time slot (\"Tue 06\u002F10 at 2:00 PM…\") as the address and save it on the order and on the customer profile. Now an address is only accepted if it looks like one: a time, a date or a service name never does. If the customer types the address early, the bot remembers it and does not mistake it for a date.\n- **No repeated messages.** If the customer sends the same text twice in a row, the bot answers once and does not repeat actions.\n\n## Improved\n\n- **One confirmation per order.** A single summary with service, time, address and total that the customer confirms once with YES. No more three questions in a row (\"is the address right?\", \"shall I save it?\", \"confirm?\"). If the address is wrong, the customer types the right one instead of answering.\n- **A new address is saved automatically** on the customer profile without overwriting existing ones, and the bot says so in one line (\"I saved this address for your next orders; tell me if you'd rather I didn't\"). If the customer says no, it is removed.\n- **Only name and price for window or queue services.** Duration (\"120 min\") shows only for scheduled services with a resource, where it helps the customer (a 45-minute consultation). The summary shows just the start time.\n- **Never \"free\" by mistake.** If the service has a price but the order total came out as zero, the bot says \"the team will confirm the total\" instead of \"free\" or \"Total: R$ 0.00\".\n- **Addresses without a map location.** If the customer types an address that cannot be placed on the map, the bot accepts it as typed. With the server geocoding key it tries to place it and shows the normalized address. In the panel, tasks and saved addresses without coordinates show a \"Not placed on the map\" (or \"Incomplete address\") notice with a one-click way to place them.\n- **Places and landmarks.** When the bot asks for the address, customers can answer with a place («Shopping Riosul», «City Hospital»). If they write something that doesn't look like an address, the bot asks once more; if they insist, it takes it as written and shows it in the summary. The total in the summary is the same amount that is later charged.\n",{"title":5,"description":85},"novedades\u002F2026-10-06-chat-mas-claro",[37,16],"JRv8ekiNDhx5xagkCZXFP9bZG56oAdzBrlvjPpUA_-U",1791300030032]