[{"data":1,"prerenderedAt":67},["ShallowReactive",2],{"update-updates_en-2026-10-05-inbox-panel-del-cliente":3},{"id":4,"title":5,"body":6,"date":43,"description":44,"extension":45,"meta":46,"navigation":47,"panel_path":48,"panel_roles":49,"panel_steps":53,"panel_summary":56,"panel_title":57,"panel_where":58,"path":59,"rawbody":60,"release":61,"seo":62,"stem":63,"tags":64,"__hash__":66},"updates_en\u002Fnovedades\u002F2026-10-05-inbox-panel-del-cliente.md","Everything about your customer, right next to the chat",{"type":7,"value":8,"toc":37},"minimark",[9,14],[10,11,13],"h2",{"id":12},"what-you-get","What you get",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Context without searching:"," the customer's upcoming appointment and history sit right beside the chat.",[18,26,27,30],{},[21,28,29],{},"A reliable summary:"," the AI summary retries on its own if it fails, and you can request it again in one tap.",[18,32,33,36],{},[21,34,35],{},"To each their own:"," your team sees the work they handled for that customer, without access to the rest.",{"title":38,"searchDepth":39,"depth":40,"links":41},"",2,3,[42],{"id":12,"depth":39,"text":13},"2026-10-05","While you chat, you see the customer's upcoming appointment, history and an AI summary in a cleaner panel, and each team member sees the work they handled.","md",{},true,"\u002Finbox",[50,51,52],"owner","manager","staff",[54,55],"Open Inbox and choose a conversation.","In the customer panel, expand “AI summary” or tap “View history” to open their profile (owner and manager).","Next to each conversation, the customer panel shows the upcoming appointment in a single card, stats on one line, a collapsed “AI summary” with “Retry”, and “View history” to open their bookings. Staff see “My finished tasks with this customer”.","A clearer customer panel in Inbox","Inbox","\u002Fnovedades\u002F2026-10-05-inbox-panel-del-cliente","---\ndate: \"2026-10-05\"\ntitle: \"Everything about your customer, right next to the chat\"\ndescription: \"While you chat, you see the customer's upcoming appointment, history and an AI summary in a cleaner panel, and each team member sees the work they handled.\"\ntags: [improved]\npanel_title: \"A clearer customer panel in Inbox\"\npanel_summary: \"Next to each conversation, the customer panel shows the upcoming appointment in a single card, stats on one line, a collapsed “AI summary” with “Retry”, and “View history” to open their bookings. Staff see “My finished tasks with this customer”.\"\npanel_where: \"Inbox\"\npanel_path: \"\u002Finbox\"\npanel_roles: [owner, manager, staff]\npanel_steps:\n  - \"Open Inbox and choose a conversation.\"\n  - \"In the customer panel, expand “AI summary” or tap “View history” to open their profile (owner and manager).\"\n---\n\n## What you get\n\n- **Context without searching:** the customer's upcoming appointment and history sit right beside the chat.\n- **A reliable summary:** the AI summary retries on its own if it fails, and you can request it again in one tap.\n- **To each their own:** your team sees the work they handled for that customer, without access to the rest.\n",null,{"title":5,"description":44},"novedades\u002F2026-10-05-inbox-panel-del-cliente",[65],"improved","esjXcxi580OmPaylZYa8cU2Ssxo53jWNmgkdtzZIqyQ",1791496713983]