[{"data":1,"prerenderedAt":87},["ShallowReactive",2],{"update-updates_en-2026-10-03-inbox-resolver-y-archivar":3},{"id":4,"title":5,"body":6,"date":62,"description":63,"extension":64,"meta":65,"navigation":66,"panel_path":67,"panel_roles":68,"panel_steps":72,"panel_summary":76,"panel_title":77,"panel_where":78,"path":79,"rawbody":80,"release":81,"seo":82,"stem":83,"tags":84,"__hash__":86},"updates_en\u002Fnovedades\u002F2026-10-03-inbox-resolver-y-archivar.md","Your conversation inbox, always tidy",{"type":7,"value":8,"toc":55},"minimark",[9,14,37,41],[10,11,13],"h2",{"id":12},"less-noise","Less noise",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"One-tap resolve:"," mark each handled conversation as resolved.",[18,26,27,30],{},[21,28,29],{},"Archive on hand:"," clear out what no longer needs attention, without losing it.",[18,32,33,36],{},[21,34,35],{},"Bulk actions:"," sort out several conversations at once.",[10,38,40],{"id":39},"nothing-gets-lost","Nothing gets lost",[15,42,43,49],{},[18,44,45,48],{},[21,46,47],{},"Automatic reopen:"," if the customer writes again, the conversation comes back to the inbox on its own.",[18,50,51,54],{},[21,52,53],{},"Safe deletion:"," deleting a conversation never deletes the customer or their tasks.",{"title":56,"searchDepth":57,"depth":58,"links":59},"",2,3,[60,61],{"id":12,"depth":57,"text":13},{"id":39,"depth":57,"text":40},"2026-10-03","Resolve, archive or delete conversations, one at a time or several at once, and keep only what needs a reply in view.","md",{},true,"\u002Finbox",[69,70,71],"owner","manager","staff",[73,74,75],"Open a conversation in Inbox.","Tap «Mark as resolved» or open «Conversation actions» to archive, change the status or delete.","To tidy up several at once, select them in the list.","Mark conversations as resolved, change their status (pending, waiting on the customer or on the team), archive or delete them, one at a time or several at once. Only owners and managers can delete. If the customer writes again, the conversation reopens on its own.","Resolve, archive and delete conversations","Inbox → «Conversation actions»","\u002Fnovedades\u002F2026-10-03-inbox-resolver-y-archivar","---\ndate: \"2026-10-03\"\ntitle: \"Your conversation inbox, always tidy\"\ndescription: \"Resolve, archive or delete conversations, one at a time or several at once, and keep only what needs a reply in view.\"\ntags: [new]\npanel_title: \"Resolve, archive and delete conversations\"\npanel_summary: \"Mark conversations as resolved, change their status (pending, waiting on the customer or on the team), archive or delete them, one at a time or several at once. Only owners and managers can delete. If the customer writes again, the conversation reopens on its own.\"\npanel_where: \"Inbox → «Conversation actions»\"\npanel_path: \"\u002Finbox\"\npanel_roles: [owner, manager, staff]\npanel_steps:\n  - \"Open a conversation in Inbox.\"\n  - \"Tap «Mark as resolved» or open «Conversation actions» to archive, change the status or delete.\"\n  - \"To tidy up several at once, select them in the list.\"\n---\n\n## Less noise\n\n- **One-tap resolve:** mark each handled conversation as resolved.\n- **Archive on hand:** clear out what no longer needs attention, without losing it.\n- **Bulk actions:** sort out several conversations at once.\n\n## Nothing gets lost\n\n- **Automatic reopen:** if the customer writes again, the conversation comes back to the inbox on its own.\n- **Safe deletion:** deleting a conversation never deletes the customer or their tasks.\n",null,{"title":5,"description":63},"novedades\u002F2026-10-03-inbox-resolver-y-archivar",[85],"new","ZwCtLLPAR-ehLsHss9WQjr6YbnBCWder-vq85CKIc5I",1791496714479]