[{"data":1,"prerenderedAt":99},["ShallowReactive",2],{"update-updates_en-2026-10-03-canales-chat-web-y-telegram":3},{"id":4,"title":5,"body":6,"date":74,"description":75,"extension":76,"meta":77,"navigation":78,"panel_path":79,"panel_roles":80,"panel_steps":83,"panel_summary":87,"panel_title":88,"panel_where":89,"path":90,"rawbody":91,"release":92,"seo":93,"stem":94,"tags":95,"__hash__":98},"updates_en\u002Fnovedades\u002F2026-10-03-canales-chat-web-y-telegram.md","Serve customers on WhatsApp, web chat and Telegram",{"type":7,"value":8,"toc":67},"minimark",[9,14,37,41],[10,11,13],"h2",{"id":12},"more-channels","More channels",[15,16,17,25,31],"ul",{},[18,19,20,24],"li",{},[21,22,23],"strong",{},"Telegram for your customers:"," the same assistant and the same schedule, now on Telegram too.",[18,26,27,30],{},[21,28,29],{},"Shared location:"," customers can share their location on WhatsApp, Telegram or web chat, always with their consent.",[18,32,33,36],{},[21,34,35],{},"Health of every channel:"," messages received and sent, in your business's time zone.",[10,38,40],{"id":39},"web-chat-in-your-style","Web chat in your style",[15,42,43,49,55,61],{},[18,44,45,48],{},[21,46,47],{},"Your choice of avatar:"," your logo, initials or Wagy, the animated mascot in your color.",[18,50,51,54],{},[21,52,53],{},"Details before chatting:"," ask for phone and email, cap the number of replies and offer to continue on WhatsApp or by email.",[18,56,57,60],{},[21,58,59],{},"Continuous conversation:"," if visitors change pages or reload, they pick up where they left off.",[18,62,63,66],{},[21,64,65],{},"Mobile friendly:"," the chat stays usable even when the keyboard opens.",{"title":68,"searchDepth":69,"depth":70,"links":71},"",2,3,[72,73],{"id":12,"depth":69,"text":13},{"id":39,"depth":69,"text":40},"2026-10-03","Add Telegram, style your website chat with Wagy or your logo, and manage each channel from its own page.","md",{},true,"\u002Fchannels\u002Fwebchat",[81,82],"owner","manager",[84,85,86],"Open Channels and pick the channel you want to set up.","In Web chat, choose the «Assistant avatar» and which details to ask for before chatting.","In Telegram, connect your business's bot.","WhatsApp, Web chat and Telegram each get their own page with the connection, pause, bot rules, channel health and a quick test. The web chat adds an avatar (logo, Wagy or initials), required details before chatting, and remembers the conversation across pages.","One page per channel, a better web chat and Telegram for customers","Channels → WhatsApp, Web chat or Telegram","\u002Fnovedades\u002F2026-10-03-canales-chat-web-y-telegram","---\ndate: \"2026-10-03\"\ntitle: \"Serve customers on WhatsApp, web chat and Telegram\"\ndescription: \"Add Telegram, style your website chat with Wagy or your logo, and manage each channel from its own page.\"\ntags: [new, improved]\npanel_title: \"One page per channel, a better web chat and Telegram for customers\"\npanel_summary: \"WhatsApp, Web chat and Telegram each get their own page with the connection, pause, bot rules, channel health and a quick test. The web chat adds an avatar (logo, Wagy or initials), required details before chatting, and remembers the conversation across pages.\"\npanel_where: \"Channels → WhatsApp, Web chat or Telegram\"\npanel_path: \"\u002Fchannels\u002Fwebchat\"\npanel_roles: [owner, manager]\npanel_steps:\n  - \"Open Channels and pick the channel you want to set up.\"\n  - \"In Web chat, choose the «Assistant avatar» and which details to ask for before chatting.\"\n  - \"In Telegram, connect your business's bot.\"\n---\n\n## More channels\n\n- **Telegram for your customers:** the same assistant and the same schedule, now on Telegram too.\n- **Shared location:** customers can share their location on WhatsApp, Telegram or web chat, always with their consent.\n- **Health of every channel:** messages received and sent, in your business's time zone.\n\n## Web chat in your style\n\n- **Your choice of avatar:** your logo, initials or Wagy, the animated mascot in your color.\n- **Details before chatting:** ask for phone and email, cap the number of replies and offer to continue on WhatsApp or by email.\n- **Continuous conversation:** if visitors change pages or reload, they pick up where they left off.\n- **Mobile friendly:** the chat stays usable even when the keyboard opens.\n",null,{"title":5,"description":75},"novedades\u002F2026-10-03-canales-chat-web-y-telegram",[96,97],"new","improved","yALKYU9GXyWxzo4gBc3STfgpRJH0ZaJfTimObAukBeg",1791496714564]